Returns and refunds.
This translation is provided for information only. Only the French version is legally binding.
Free 30-day returns
No conditions, no questions.
Full refund
Within 14 days of receipt.
3-year warranty
Movement, water resistance, finish.
Workshop & after-sales in France
Diagnosis within 5 days.
Watchmakers,
not a call centre.
A question, a doubt, an adjustment? You talk directly to our French watchmaking workshop. Diagnosis within 5 days, repairs in France and proper follow-up from start to finish, by people, not bots.
Contact usRight of withdrawal
You have 30 days from receipt of your order to exercise your right of withdrawal, without having to give reasons or pay any penalty. This exceeds the 14-day legal period set by article L.221-18 of the French Consumer Code (Code de la consommation).
Return conditions
- . Watch in its original packaging (watch box, card).
- . No sign of wear or strap adjustment.
- . All supplied accessories included.
- . Free return with a Colissimo return label.
How to return
- 01. Write to contact@modus-horlogerie.fr with your order number.
- 02. We send you a prepaid Colissimo return label.
- 03. Drop the parcel off at a post office or pickup point.
- 04. Full refund within 14 days of receipt.
3-year warranty
All Modus watches carry a 3-year warranty against any manufacturing defect. The warranty covers the movement, the stated water resistance and general operation. It does not cover normal wear, impacts, scratches or damage caused by improper use.
The statutory guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code, Code de la consommation) and the guarantee against hidden defects (article 1641 of the French Civil Code, Code civil) also apply, at no extra cost.
