Contractual framework applicable to every order placed on modus-horlogerie.fr. Last updated: January 2026.
This translation is provided for information only. Only the French version is legally binding.
These terms and conditions of sale govern all sales made on the website modus-horlogerie.fr, operated by INOVEA GROUP SAS. Placing an order implies the customer’s full, complete and unreserved acceptance of these terms and conditions.
The watches and accessories offered for sale are described as accurately as possible. Photographs illustrate the products but are not contractually binding. Modus Horlogerie reserves the right to change the composition, materials and technical specifications of its products at any time with a view to continuous improvement.
Prices are shown in euros, including all taxes (French VAT applicable). Modus Horlogerie reserves the right to change its prices at any time, it being understood that products are invoiced at the rates in force when the order is confirmed. Any shipping costs are displayed before payment is completed.
An order is confirmed once the customer has approved the order summary and the payment. A confirmation email is sent immediately. Modus Horlogerie reserves the right to cancel or refuse any order from a customer with whom a dispute concerning payment for a previous order is ongoing.
Payment is made online through the secure Shopify Payments platform, which accepts bank cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and PayPal. Payment data is encrypted and never passes through our servers. Payment in three or four interest-free instalments may be offered, depending on the partners available.
Catalogue watches are prepared and shipped from our Lyon workshop within 24 to 48 working hours. Watches designed in the configurator are assembled to order to the customer’s choices and delivered within 9 days in mainland France, 9 to 11 days in other countries. Delivery is free everywhere, with no minimum order. In mainland France, customers choose home delivery by Colissimo in 48 hours with tracking, or a pickup point or parcel locker (Mondial Relay, Relais Colis, Chronopost, La Poste), chosen right after payment. Internationally, delivery is to the door with tracking and signature, in 3 to 10 working days depending on the destination; to the United States, by DHL Express with duties and taxes included. Outside the European Union and the United States, customs duties or local taxes may be charged on delivery. A tracking number is always provided. Watches designed in the configurator are assembled to order according to the configuration chosen by the customer, then regulated and checked before shipping. They are delivered to the door only, within nine (9) days of the order in mainland France and within nine to eleven (9 to 11) days internationally, delivery included.
In accordance with article L221-18 of the French Consumer Code (Code de la consommation), which governs the right of withdrawal for distance sales, the customer has thirty (30) days from receipt of the order to exercise the right of withdrawal, without having to give reasons or pay any penalty. The product must be returned in its original packaging, unworn, undamaged and with all its accessories. In accordance with article L221-23 of the French Consumer Code, the direct cost of returning the product is borne by the customer, unless the product is faulty or does not match the order, in which case Modus Horlogerie provides a prepaid return label. The price of the product is refunded in full within fourteen (14) days of receiving the return, using the payment method used for the order. These terms apply to orders placed from 6 October 2026.
All Modus Horlogerie watches come with a three (3) year manufacturer’s warranty from the date of purchase, covering any manufacturing defect affecting the movement, the stated water resistance or general operation. The warranty does not cover damage caused by impact, misuse, opening by an unauthorised third party, or normal wear of the strap or crystal. After-sales service is handled entirely in France, at our workshop in Lyon.
Modus Horlogerie cannot be held liable for failure to perform the contract in the event of force majeure, disruption of postal services or means of transport, flood, fire or any other circumstance beyond its control.
These terms and conditions are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing that, the French courts shall have sole jurisdiction. The customer may also use the European online dispute resolution platform.
Modus Horlogerie, operated by INOVEA GROUP SAS, attaches the utmost importance to protecting your personal data. The information collected when you order (surname, first name, postal address, email, phone number) is strictly necessary for managing the business relationship, delivery and after-sales service.
No personal data is sold to third parties. Payment data is processed directly by Shopify Payments and is never stored on our servers. Marketing data (newsletter) is only used with your explicit consent, and you can unsubscribe at any time via the link in every email.
Under the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés), you have the right to access, rectify, erase and port your data, and to object to its processing. To exercise these rights, write to contact@modus-horlogerie.fr.
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3-year warranty ·30-day returns ·French company, SIRET 989 849 849 00017
Configurator very easy to use to customise your watch to your taste. A slight delivery delay, but very well handled by after-sales service.
Watch as described. Very good quality.
A very good experience. Solid, quality product that matches the pictures.
Minimalist design that works everywhere, at work or on a night out. The finish is impressive for the price, and the strap is very comfortable from day one. An excellent choice for elegance without breaking the bank.
Watch met my expectations, fast customer service. Nothing to report.
Ordered with a nice loyalty discount, shipped on the first working day and received without any issue. Thank you for your professionalism.
Perfect, very good quality.
The watch is high quality and arrived quickly.
Watch exactly as ordered.
Very nice models at a reasonable price!
Superb value for money, incredible. I highly recommend, see you very soon.
Excellent value for money. Very beautiful watch, I'm delighted!
Quality watches. 3 purchases so far.
Very happy with the last watch I ordered! The quality is top-notch! Good site, I recommend it.
The watch is exactly what I wanted, delivery was fast and the value for money is very fair.
The watch is great and so is the customer service.
Top-notch after-sales service, they reply in no time.
Good quality watch, as I expected, and it gets noticed by the people around me.
I received my watch quickly, exactly as described. Just perfect, thank you.
Very attentive and good advice, I highly recommend.
Good delivery time. Very nice watch.
Elegant watches with good materials.
Professional, quality watch, well done.
Top, great watch.
Incredible, beautiful watches!
Perfect, I recommend.
Quality product and fast delivery. Very satisfied.
As expected, received on time.
30 days to change your mind
Full refund of the watch price.
3-year warranty
Movement and finish, after-sales service in France.
Secure payment
Card, PayPal, Apple Pay. 4 interest-free payments.
Free tracked shipping
Ships within 24 to 48 working hours.
